Control a world-class intelligence capability tailored to your needs

Technical Support Contractor – AWS Infrastructure, Application Support

Support EngineerSupport EngineerContractRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

42 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishAWS

Job Description

• Provide ongoing support for AWS-based technology platform • Build and maintain working knowledge of AWS services • Coordinate with Client Success teams to troubleshoot technical issues • Collaborate with Product Management and Engineering teams to resolve product-level problems • Write and maintain technical playbooks and documentation • Prepare detailed incident reports and post-mortems • Provide on-call support with defined response time commitments • Scale availability during release schedule spikes

Job Requirements

5+ years of AWS infrastructure experience
U.S. Citizen in possession of, or eligible to qualify for, a Public Trust clearance
Self-motivated and proactive in identifying and proposing solutions to moderately complex application and infrastructure problems
Skilled troubleshooter capable of independently resolving issues across multiple domains
Effective communicator who bridges support, development and operations teams
Ability to explain technical concepts from engineers to management
Excellent written communication skills for documentation and incident reporting

Benefits

Flexible availability with ability to scale up during release periods
Reliable on-call responsiveness: Critical issues: 2-hour response time, High priority: 4-hour response time, Standard: Next business day