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Role Description

Remote full-time opportunity to work from home - Applicants must live in Colorado.

Work Schedule: Sun-Wed 9:30 AM-8:00 PM

The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources. The Peer Support Specialist offers support, not solutions.

Responsibilities:

• Promotes excellent customer experience with individuals and families.
• Establishes a collaborative relationship by conveying respect, acceptance, and a non-judgmental attitude.
• Serves as a role model and advocates for individuals in communicating their preferences and needs.
• Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
• Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.
• Provides information about other community-based services where appropriate.
• Uses and discloses an individual’s protected health information in accordance with HIPAA standards.
• Documents all services and significant individual interactions in the electronic health record.
• Identifies a crisis call and follows policies and procedures for connecting crisis callers to the crisis line.
• Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
• Other duties as assigned.

Qualifications

• Knowledge of recovery principles; Colorado system principles.
• Exceptional interpersonal skills.
• Accountable to individuals served.
• Empathetic; Good verbal communication skills.

Requirements

• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared.
• Ability to consistently demonstrate compassion and meet people with compassion.
• Maintains an open and accepting mindset by being an active learner, participating in discussions, trying new approaches, and being self-aware and self-reflective.

Education & Experience

• Experience in the field as a Peer/Recovery Support Specialist.
• Lived personal experience with recovery.
• One year of office volunteer or work experience required.
• Completion of Peer/Recovery Support Specialist Certification preferred but not required.
• GED/High School Diploma.

Working Conditions

• While performing job duties, the employee is frequently required to stand, walk, sit, and use hands; must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to noise typical with office operations.
• Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload.

Benefits

• Friendly work environment.
• Generous paid time off (PTO).
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date.
• Competitive compensation.
• Convenient office locations and Hybrid Schedule.
• On-site fitness room free to all employees (Tempe Office).
• Basic Life Insurance.
• Voluntary Life, Spouse, Child Insurance.
• Critical Illness w/free dependents.
• Short Term & Long Term Disability - Starts first of the month after 90 days of employment.
• 401K & 401K Roth - Starts first of the month after 90 days of employment.
• United Pet Care.
• LifeLock for identity theft.
• LYRA EAP Program - 25 free sessions for mental health per family member.