Labcorp

In Pursuit of Answers

Customer Service Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

4 days ago

Salary

$16 - $25 / hour

High SchoolEnglishSalesforce

Job Description

• Act a liaison between LabCorp, the customer base and patients • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting LabCorp's products and services • Work in multiple databases to research complex issues and questions • Notify clients of test results in a timely and accurate manner • Review test forms for accuracy and report any discrepancies • Participate in activities designed to improve customer satisfaction and business performance • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Job Requirements

  • High School Diploma or GED equivalent required
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment preferred
  • Current or previous Labcorp experience
  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO)
  • Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

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