• Uncover user needs through research, develop insights, and generate design concepts across digital and physical touchpoints. • Lead system thinking and service design initiatives across multiple products, platforms, and service experiences. • Transform customer and business requirements into intuitive, feasible, and compelling product and service solutions. • Guide end-to-end design processes including discovery, research, ideation, flows, wireframes, and high-fidelity prototypes. • Facilitate workshops such as service blueprinting, journey mapping, and story mapping to align business objectives, user needs, and design strategy. • Develop prototypes and mock-ups for new service concepts and test them with users to iterate and improve design solutions. • Collaborate closely with product managers, developers, content designers, researchers, and other designers to ensure cohesive experiences. • Present design rationale, decisions, and inspiration clearly to stakeholders, including senior executives. • Champion cohesion and consistency across the organization by guiding others’ designs in alignment with the experience strategy and design system. • Lead the practice at the intersection of Product Design and Service Design, sharing expertise to enable and mentor others. • Nurture AvidXchange’s design culture and principles within your team and across the design practice.