Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Customer Retention Specialist
Location
United States
Posted
4 days ago
Salary
Not specified
Job Description
Role Summary
We are seeking motivated and client-focused individuals to join our team as Customer Retention Specialist. In this fully remote role, you will support clients with travel research, coordinate reservations, and ensure every booking is accurate, seamless, and tailored to their needs.
This position combines customer service, relationship management, and booking coordination. Your primary focus will be delivering an exceptional experience that builds long-term client loyalty. No previous travel industry experience is required — comprehensive training is provided.
Primary Responsibilities
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Process and manage travel bookings including flights, accommodations, cruises, and related services
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Provide clients with destination insights and general itinerary guidance
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Communicate with travel suppliers to confirm reservations and ensure accuracy
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Respond promptly to client inquiries via email, phone, and online platforms
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Maintain detailed and accurate client records and booking documentation
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Follow established booking procedures and service guidelines
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Support client retention by delivering responsive, personalized service
What We Offer
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100% remote work environment
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Flexible scheduling within business needs
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Structured onboarding and ongoing training
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Performance-based growth opportunities
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Supportive, team-oriented culture
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Opportunities for role expansion based on performance
Required Qualifications
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Strong written and verbal communication skills
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Excellent attention to detail and organizational ability
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Comfortable working independently in a remote atmosphere
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Residency in the U.S., U.K., or approved regions
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No prior travel industry experience required — training provided
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