• Monitor and manage program performance and rapidly address shortfalls and negative trends. Work with various department managers and team members to surface and address contributing factors to these declines. • Manage the agency-level relationship through both scheduled agency-level meetings and intermittent concerns and changes. • Manage Maritime programs and act as the primary point of contact for DLA, other agencies, and non-US government NSN contracts. Surface potential changes from each agency and escalates for lobbying intervention. • Oversee new programs, ensuring processes and reports flow smoothly, staff and equipment are added at appropriate times and potential issues surface before they become problematic. • Conduct customer analysis to review margin, growth, and loss within current customers. • Track, manage, and oversee customer activities and internal projects in designated systems.. • Coordinates and facilitate implementation of new procedures, workstations, and automation opportunities. • Oversees compliance and monitoring of FAT testing and other quality test procedures with the suppliers for NSN-based contracts. • Facilitates team resolution of contract non-conformance issues. Works with the team to address non-conformances to resolution and notifies appropriate parties of any quality issues so and ensures appropriate action and resolution can be implemented. • Recruit staff to include interviewing, hiring, assigning work, training, coaching, mentoring, and ensuring consistent application of employee guidelines, processes, and procedures. • Conduct team and one-on-one meetings and foster personal growth opportunities. • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising work; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Ability to lead and manage staff from diverse work environments, assign projects and tasks for maximum productivity