Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. FORTUNE 100 Best Companies to Work For® 2025 Yello and WayUp Top 100 Internship Programs Computerworld® Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE® Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2025 Forbes® 2025 America’s Best Large Employers Forbes® 2025 America's Best Employers for New Grads Forbes® 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent Award
ETS Analyst V - Major Incident Management
Location
United States
Posted
9 days ago
Salary
Not specified
Job Description
Role Description
Major Incident Management is responsible for driving the coordination and recovery efforts of major outages at Navy Federal. When issues impact ETS (Enterprise Technology Services) services or systems, major outages may occur, resulting in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored as efficiently and effectively as possible.
- Actively monitors systems and services.
- Documents and timelines recovery efforts.
- Manages and coordinates various support team activities.
- Notifies business units of potential impacts and ongoing recovery efforts.
- Provides continual process improvement suggestions for the major incident management service.
- Monitors for weekend change activities and military pay days.
Benefits
- Highly competitive pay.
- Generous benefits and perks.
Company Description
- FORTUNE 100 Best Companies to Work For® 2025.
- Yello and WayUp Top 100 Internship Programs.
- Computerworld® Best Places to Work in IT.
- Newsweek Most Loved Workplaces.
- 2025 PEOPLE® Companies That Care.
- Newsweek Most Trustworthy Companies in America.
- Military Times 2025 Best for Vets Employers.
- Best Companies for Latinos to Work for 2025.
- Forbes® 2025 America’s Best Large Employers.
- Forbes® 2025 America's Best Employers for New Grads.
- Forbes® 2025 America's Best Employers for Tech Workers.
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence.
- Military.com Top Military Spouse Employers 2025.
- 2025 Handshake Early Talent Award.
Benefits
- Highly competitive pay.
- Generous benefits and perks.
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