Würk
The cannabis industry's leader in human capital management solutions.
Manager, Customer Support
Location
United States
Posted
45 days ago
Salary
$70K - $90K / year
Associate Degree6 yrs expExperience acceptedEnglish
Job Description
• Lead our support team and growing customer base by resolving common issues through a support ticketing system
• Work to create efficiencies within the support team
• Maintain and develop internal training material
• Strive to adhere to service level agreements (SLA)
• Close out aging cases and develop a triage method for case assignments
• Streamline the support case responses and escalation process
• Support team members and client escalations
Job Requirements
- 2+ years of UKG Ready experience
- 4+ years of experience with customer support
- 2-year college degree or equivalent work experience
- Strong problem solving and critical thinking skills
- Passion for customer success with an above and beyond attitude
- 2+ years of customer support Leadership experience
- Attention to detail, and organizational skills
- Enthusiasm, compassion and humor!
- Excellent technical ability
Benefits
- Competitive medical, dental, and vision plans
- 100% employer-paid basic life insurance, short term disability, and employee assistance programs
- 401(k) traditional and Roth plans with Employer Match
- Generous PTO, bonus, and stock options
- $400 office equipment reimbursement
- $300/year fitness reimbursement
- Monthly internet reimbursement
- Paid professional development & tuition reimbursement
- Generous referral bonuses
- Paid parental leave
- Remote-friendly work environment
- Paid sabbatical leave program
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