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Role Description

The Test Resources Associate is an operational role responsible for supporting international telecom testing programs by managing and coordinating testing resources. Telecommunications companies frequently require access to SIM cards, mobile data plans, and connectivity resources in different countries in order to test how their devices, platforms, and services behave on real networks. These resources are used by engineering teams before technologies are deployed commercially. The purpose of this role is to ensure that testing resources are properly managed, tracked, and made available when requested by internal teams or clients. This role focuses on operational coordination, documentation, and resource management rather than technical engineering. It requires strong attention to detail, structured working habits, and the ability to manage operational tasks reliably in a remote environment.

Tasks

• Customer Support and Ticket Management
  • Serve as the primary point of contact for requests related to telecom testing resources.
  • Manage and respond to requests received through ticketing systems.
  • Ensure clear communication and proper documentation of all requests and actions taken.
  • Maintain professional communication with internal teams and international clients.
• Test Resource Administration
  • Manage centralized pools of SIM cards, prepaid mobile plans, and other telecom testing resources.
  • Track allocation, availability, and usage of resources across different projects.
  • Ensure that testing resources remain operational and available when required.
  • Coordinate the preparation and distribution of testing resources.
• Tracking and Operational Documentation
  • Maintain accurate tracking records using spreadsheets and operational tools.
  • Monitor usage and ensure that operational records remain updated and structured.
  • Ensure that documentation related to resources and requests is complete and accurate.
• Financial Monitoring
  • Monitor prepaid balances associated with telecom testing resources.
  • Track consumption levels and coordinate recharge activities when necessary.
  • Assist in reconciling resource usage and recharge activity with internal tracking systems.
• Coordination with Internal Teams
  • Work closely with operations teams, project teams, and technical teams to fulfill requests.
  • Follow up on pending tasks and ensure that operational priorities remain on schedule.
  • Support the smooth coordination of telecom testing operations.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Operations, or a related field.
• Professional proficiency in Arabic (written and spoken).
• Professional proficiency in English (written and spoken).
• Previous experience in customer support, administrative coordination, or operations roles.
• Strong proficiency in Excel or Google Sheets.
• High attention to detail and ability to follow structured processes.
• Ability to work independently in a fully remote environment.
• Reliable internet connection and appropriate home working setup.

Requirements

• Experience in telecommunications, IT environments, or technical support operations.
• Experience working with ticketing systems or operational support tools.
• Exposure to operational tracking, reporting, or reconciliation tasks.
• Experience working in remote or international teams.

Benefits

• Full-time permanent employment.
• Fully remote work based in Syria.
• Working hours from 9:00 AM to 6:00 PM Syrian time with a 1-hour break. Overtime required depending on operational needs.
• Paid annual leave and public holidays.
• Opportunity to work with international telecom and technology clients.
• Structured professional environment focused on operational excellence and long-term growth.