At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Telephonic Triage Nurse
Location
United States
Posted
6 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times.
The shift is:
- Sunday: 8pm-4:30am
- Tues: 5pm-9pm
- Thurs: 5pm-9pm
- Sat: 6pm-2:30am
The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes:
- Assessing symptoms
- Prioritizing calls
- Managing urgent care needs
- Determining when an in-person visit is necessary
Qualifications
- Graduate of an accredited nursing program
- Current Registered Nurse (RN) license in a NLC Compact State
- Three (3) years of clinical nursing experience
- At least two (2) years of experience in hospice, oncology, long-term care, or home health
- Bachelor’s degree in nursing (BSN) preferred
- Prior experience in telephone triage strongly preferred
- Proficiency in EMR systems and Microsoft Office Suite
- Current CPR certification, valid driver’s license, and automobile insurance
Requirements
- Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
- Dedicated, quiet workspace
- Comfortable wearing a headset up to 12 hours
- Ability to navigate multiple computer screens (dual monitors + laptop)
- Ability to report to nearest Gentiva branch if needed due to equipment issues
Skills and Traits for Success
- Deep knowledge of hospice care and end-of-life needs
- Strong patient assessment and communication skills
- Ability to remain calm, clear, and compassionate in emotional or urgent situations
- Adaptable, dependable, and solutions-focused
- Strong documentation and time management capabilities
- Sensitivity to diverse backgrounds and experiences
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
Additional Full-Time Benefits
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Job Requirements
- Graduate of an accredited nursing program
- Current Registered Nurse (RN) license in a NLC Compact State
- Three (3) years of clinical nursing experience
- At least two (2) years of experience in hospice, oncology, long-term care, or home health
- Bachelor’s degree in nursing (BSN) preferred
- Prior experience in telephone triage strongly preferred
- Proficiency in EMR systems and Microsoft Office Suite
- Current CPR certification, valid driver’s license, and automobile insurance
- Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
- Dedicated, quiet workspace
- Comfortable wearing a headset up to 12 hours
- Ability to navigate multiple computer screens (dual monitors + laptop)
- Ability to report to nearest Gentiva branch if needed due to equipment issues
- Skills and Traits for Success
- Deep knowledge of hospice care and end-of-life needs
- Strong patient assessment and communication skills
- Ability to remain calm, clear, and compassionate in emotional or urgent situations
- Adaptable, dependable, and solutions-focused
- Strong documentation and time management capabilities
- Sensitivity to diverse backgrounds and experiences
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Additional Full-Time Benefits
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
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