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Technical Support Specialist
Location
United States
Posted
4 days ago
Salary
Not specified
Job Description
Job Requirements
- Minimum 5 years of experience in a technical support or similar customer-facing technical role
- Strong troubleshooting and problem-solving skills, with a logical and analytical approach
- Confident communicator with clear, concise verbal and written skills
- Solid technical foundation and curiosity to learn new systems and tools
- Experienced in diagnosing and resolving technical issues remotely
- Able to prioritise and manage workload in a fast-paced environment
- Comfortable working both independently and collaboratively across teams
- SSO / WorkOS configuration and troubleshooting
- REST APIs and Postman for testing and validation
- Monitoring and debugging using Datadog
- SaaS platform support and administration
- Analysing HAR files and network traffic for issue reproduction
Benefits
- Health insurance
- Remote work options
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