Director of Customer Success – Strategy

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

Not specified

Seniority

Lead

EnglishSalesforce

Job Description

• Own Customer Health + Commercial Outcomes • Set the CS Strategy for North America • Be a Cross-Company Connector • Create and Deliver NA Commercial Strategy • Drive Change + Build the Future • Strengthen Customer Experience End-to-End • Build Talent + Capability • Operate with FBS • Own Executive Relationships • Know the Market

Job Requirements

  • Experience in healthcare is strongly preferred
  • Proven track record of building customer advocacy
  • Demonstrated ability to lead and influence across multifunctional teams
  • Strong followership and culture builder
  • Operationally strong and process-oriented
  • Detail-oriented leader
  • Experience working with customer success and commercial tools, including Salesforce (SFDC), Gainsight, and Excel

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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