• Leading patient services which includes patient management, reauthorizations, and documentation across our existing patients who are on service. • Drive process improvements to optimize billing timelines, cash collections, and DSO. • Proactively ensure that disruption to ongoing care for patients is minimized resulting from insurance, physician, medication or other changes. • Empower teams to deliver exceptional service to both internal and external stakeholders. • Reports to: VP of Reimbursement – RCM • Keep abreast of insurance coverage guidelines and infusion reimbursement terms for the vast array of insurances on the market. • Assume direct management over Reauthorization, Patient Management and Document Management. • Maintain knowledge of reimbursement principles. • Consistently works toward becoming a subject matter expert relative to Medicare, Medicaid and insurance company requirements for home infusion services. • Results oriented in achieving assigned cash collection and DSO goals. • Communicate effectively and express ideas clearly. • Prepare department reports to serve as resource both for the VP of Reimbursement and VP of Intake and update them as needed. • Maintain confidentiality of company and patient information. • Always maintains courteous demeanor. • Work effectively and maintains expected productivity. • Take all data and present to decision makers when identifying areas of improvement. • Maintains knowledge of, and compliance to all applicable laws, regulations, and SOPs always. • Provide effective employee training.