• Drive Strategic Cross-Functional Planning: Work closely with product managers, engineering leads, and customer facing teams to develop integrated program plans, including roadmap, dependency identifications and resource plans. Drive the end-to-end lifecycle of complex technical programs from concept to launch, ensuring alignment across Engineering, Product, Design, and Customer Delivery teams. • Operating Rhythm: Establish and lead regular program level meetings with product and engineering leadership to ensure projects are driven to successful outcomes. • Operational Rigor: Establish and maintain lightweight, high-impact processes (Agile, Scrum, Kanban) that increase developer velocity and visibility without adding bureaucracy. • Risk & Dependency Management: Proactively identify technical risks, bottlenecks, and cross-team dependencies, particularly for deployments in regulated industries; implementing mitigation strategies before issues impact the timeline. • Release Management: Partner with DevOps and Engineering to streamline the release process, ensuring reliable and secure delivery of our AI platform and agentic applications to enterprise customers. • Stakeholder Communication: Serve as the primary source of truth for program status; translating complex technical details into clear updates for executive leadership and non-technical stakeholders. Synthesize findings into clear, concise, customer-focused problem statements, recommendations, business cases, analysis, plans of action, and risk assessments. • Continuous Improvement: Use data and metrics to analyze engineering performance and drive continuous improvement in our development culture and operations.