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Role Description

Reports to the Manager of Ambulatory Care Pharmacy, the Centralized Certified Pharmacy Technician is primarily responsible for management of electronic medication refill requests to support St. Elizabeth Physicians’ offices in providing timely responses to patient health care needs. This position may be responsible for a variety of duties, including:

• Processing medication refills according to protocols
• Providing customer service
• Communicating with providers and office staff
• Medication prior authorization assistance
• Working with patients and health care teams for patient medication assistance guidance
• Other duties as assigned

The Centralized Certified Pharmacy Technician is responsible for compliance with all HIPAA regulations and is always responsible for creating a positive impression with patients, family members, and internal or external coworkers or contacts.

Qualifications

• CPhT (Certified Pharmacy Technician) through PTCB or NHA exam
• Kentucky Board of Pharmacy Technician Registration
• High School Diploma or GED
• PTCB or NHA certification
• KY Board of Pharmacy Technician Registration
• 1 year of work experience in a pharmacy setting is required

Requirements

• Communicates via EMR or verbally with physicians/clinicians/pharmacists and other staff about any patient concerns/issues related to medications or other needs encountered during the call
• Understands the intricacies of patient medication assistance programs, third party medication tier structure/formularies and prior authorization processes
• Ensures all information on the patient encounter is complete, accurate, and follows established workflow protocols
• Ensures completion of medication refills, PA requests
• Ensures accurate and timely distribution of other patient requests
• Uses customer service principles and techniques to deal with patients calmly and pleasantly
• Other duties and responsibilities as assigned are completed in a timely, thorough, and accurate basis

Benefits

• Remote Work Eligible (Must live within 1 hour from Erlanger KY to be considered)
• No Nights, Holidays, or Weekends
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

Other Required Skills and Knowledge

• Knowledge of current practice management and electronic medical record systems (training provided)
• Critical thinking and problem solving
• Customer service skills that reflect a patient-centered attitude
• Understanding of pharmacy calculations and medical terminology
• Demonstrated ability to work successfully in a team-based decision-making culture
• Demonstrated ability to work independently resulting in effective outcomes and on-time performance
• Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events
• Must respond and follow through with requests promptly
• Must work carefully and precisely with attention to detail
• Must utilize resources wisely
• Performs duties willingly and with initiative
• Shares necessary information so co-workers can do the same
• Cooperates with other departments and work groups