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Role Description

The Specialist, IT Infrastructure - Network Support will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes:

• Monitoring and upkeeping the operating environments
• Responding to incidents & problems
• Planning for growth and deployment of new technologies
• Designing, installing, configuring, maintaining, and testing PC/server operating systems, networks, and related utilities and hardware
• Troubleshooting problems as reported by users
• Supporting Web access and telephony services
• Acquisition, replacement, and decommissioning of related equipment, software, and services

Qualifications

• Strong customer service orientation
• Strong analytical, troubleshooting, and problem-solving skills
• Good communication (both oral and written) and documentation skills
• Good leadership and teamwork skills
• Negotiation and conflict resolution skills
• Good ability to plan projects and tasks
• Good understanding of IT requirements for an end-to-end solution, including security, business continuity, disaster recovery, risk analysis, and preparing business cases
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment; Linux and other mainstream OS knowledge will be helpful
• Fundamental knowledge of networking concepts
• Fundamental knowledge of ITIL 4 Foundation
• Advanced knowledge of infrastructure service management & diagnostic tools and processes
• Advanced knowledge of end-point security management tools and processes
• Experience handling network security issues (viruses, malware, social engineering)
• Understanding of IT Infrastructure asset lifecycle management
• Plus: Understanding of NIST CSF and 800-171

Requirements

• 4 to 6 years of relevant experience in a similar role or industry
• Bachelor's Degree in related field
• Vendor Certifications preferred: CompTIA Security+ or Network+, CheckPoint or FortiGate Firewall, Cisco CCNA or CCNP, Fortinet Certified Professional or Solution Specialist

Benefits

• This is a remote position located in the US
• Salary range: $71,370 - $94,574