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Role Description

We have an exciting opportunity for a Business Systems Analyst to join the Sales Enablement team within the Ferguson Sales Operations organization. The BSA is responsible for the analysis, documentation, communication, and approval of functional and non-functional business requirements for software applications with a main focus on the Xactly and Incent platforms. The Business Systems Analyst acts as a liaison between Ferguson business groups or departments and the Technology department.

Responsibilities:

• Perform functional, regression, integration, and UAT testing across multiple releases.
• Validate system configurations, incentive plan calculations, and reporting outputs.
• Identify, log, and track software defects; collaborate with developers, business analysts, and admins for resolution.
• Support automation opportunities (if applicable) to improve testing efficiency.
• Provide feedback on system usability, performance, and data quality.
• Contribute to continuous improvement of QA standards, processes, and documentation.
• Work with QA Tester to create User Acceptance Testing plans, coordinate testing activities, and document test results for new system functionalities and processes.
• Provide level three support on new features and work with development staff as needed to resolve issues.
• Perform system testing independently and with users.
• Solve sophisticated system issues using strong analytical skills.
• Assess current processes to find inefficiencies and suggest improvements.
• Create and maintain dashboards and reports to aid decision-making.
• Assist with IT project documentation and prepare reports for management.
• Perform additional related duties as assigned.
• Support the planning, management, and execution of implementation and migration projects.
• Maintain project schedules and scope, providing consistent status updates to team members.
• Advise on processes, including standard methodologies across ServiceNow and Atlassian platforms.
• Deliver training for end users and develop documentation to outline standard processes.
• Create job aids for commonly repeated tasks.
• Develop and deliver high-quality demonstrations of products and services with expertise.
• Support both end users and partners to solve and issue resolution.
• Maintain organized records of IT procedures, system modifications/enhancements, and troubleshooting instructions.

Qualifications

• Bachelor’s degree in Business Administration, Management Information Systems, Business Analytics, or a related field, or equivalent professional experience.
• 2-4 years of combined experience in business analysis, project management, or scrum master roles within technology-centric environments.
• Xactly and Connect system experience is preferred.
• Demonstrable ability to elicit, document, and refine sophisticated business and technical requirements, including user stories, process flows, and system interactions.
• Familiarity with software development and maintenance methodologies.
• Exceptional customer engagement skills, with the ability to influence and align multi-functional teams without direct authority.
• Proven success in enabling collaboration and aligning business goals with technical execution.
• Strong analytical abilities, organizational rigor, and clear communication—both verbal and written—with an emphasis on structure, clarity, and effective execution.
• Proficiency in teamwork and workflow management platforms to support transparency, documentation, and delivery efficiency. Experienced with Teams, Outlook, Word, Excel, Visio, and other software commonly used in the industry.
• Experience supporting change readiness and user adoption through training and collaborator engagement.
• Experience with intake or prioritization processes in digital or technology operations.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.