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Role Description

The Manager-Client Performance serves as the daily point of contact for internal and external clients regarding all aspects of servicing client inventory, including performance, operations, and reporting. This individual will serve as a liaison between external clients and internal Rausch Sturm departments to clarify and communicate the expectations of both groups to ensure that they are aligned and that they are operationally feasible. The Manager-Client Performance will also monitor the performance of client inventory and identify successes and areas of opportunity. Position will require an individual who has strong critical thinking skills and the ability to analyze data.

• Serves as a primary liaison between client and firm for top-tier clients
• Refreshes client-specific reporting each month and reviews KPIs by client to identify successes and areas of opportunity
• Prepares performance reviews/decks for each major client and leads and participates in performance calls with certain clients
• Monitors client placements for timely and accurate loading
• Monitors client inventory for timely suit, judgment, and execution progression
• Provides notification of client changes to appropriate internal stakeholders and confirms implementation of changes
• Updates reference materials as changes occur and communicates those changes internally
• Researches and resolves account-level issues escalated by both internal and external clients in a timely manner
• Identifies trends and potential systemic issues through working of individual account-level issues and provides recommendations to stakeholders
• Other responsibilities as assigned

Qualifications

• Superior written and verbal communication skills, including ability to present complex information clearly and concisely
• Curious and creative mindset that seeks to develop innovative solutions and process improvements
• Ability to manage shifting priorities in a fast-paced, detail-oriented, results-driven environment
• Ability to interact well with others and show respect for alternative viewpoints

Requirements

• High school diploma (or equivalent) is required; Bachelor’s degree preferred
• Previous experience working with clients preferred
• Proficiency in Microsoft Office suite

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Frequently required to talk or hear, and use hand to type, handle, or touch objects
• Regularly required to stand and walk, and may be required to stoop, bend, or reach above the shoulders
• Must be able to occasionally lift up to 25 pounds at times
• Must be able to access and navigate each department at the organization’s facilities

Work Environment

• The position is remote
• Schedule: Monday through Friday, 8am to 5pm

Benefits

• Health insurance
• Dental
• Vision
• Health Savings Account
• Flexible Savings Account
• 401k Retirement Program
• Paid Time Off (PTO)
• Holidays
• Employee Referral Program
• Volunteer Time Off
• Firm bonus program