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Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a fully remote position. Must be able to work CST hours. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Key Responsibilities

• Oversees research within underwriting team.
• Identifies needs and resolves research issues from the underwriting team and leadership.
• May research issues or lead research projects in support of unit objectives.
• Reviews and provides oversight to analysis and conclusions within underwriting team.
• Analyzes and interprets collective data within assigned territory.
• Drives operational changes and ensures implementation of standards and procedures.
• Manages workflow for the underwriting team and ensures compliance to all time and service standards.
• Manages underwriting transactions which have been escalated from other underwriting staff.
• Ensures file handling quality and workflow efficiency.
• Manages larger, more complex issues that require working with and through others to meet business needs and maximize workflow.
• Accountable for all underwriting and operational decisions for the unit.
• Interprets and ensures alignment with underwriting guidelines and standards.
• Resolves escalated issues, applies underwriting appetite in assigned territories.
• Provides technical oversight to complex issues.
• Develops and manages operational plans for underwriting team.
• Plans implementation of organizational objectives and underwriting initiatives.
• Responsible for the planning and management of associates including budget, performance management, salary planning and administration, hiring and placement, and disciplinary actions.
• Provides technical advice on underwriting and service issues to the unit.
• Consults as an underwriting subject matter expert with all levels of internal and external partners.
• Communicates operational plans, established corporate vision and direction and underwriting results to internal associates and external partners.
• Responsible for the relationship management of the team and resolution of relationship issues.
• Strengthens internal and external relationships through regular contact on underwriting matters.
• Responsible for delivery of appropriate customer service levels within the team.
• Follows up and ensures proper handling of escalated underwriting and customer service requests.
• Coaches, develops and provides feedback to associates.
• Determines and ensures delivery of training and development based on individual and team needs.
• May perform other responsibilities as assigned.

Qualifications

• Bachelor's degree and pursuit of continued education preferred.
• Completion of technical insurance coursework such as CPCU preferred.
• Six years underwriting, customer service or related experience.
• Supervisory or management experience desired.

Requirements

• Detailed knowledge of personal lines insurance products, state regulations, underwriting policies, procedures, and best practices.
• Working knowledge of company operations, financials, trend analysis and competitor data.
• Strong verbal and written communication skills.
• Ability to lead and train associates in all aspects of Personal Lines underwriting.
• Ability to be flexible and adaptable to changing situations.
• Ability to set work priorities that conform to established standards.
• Ability to analyze insurance risks, apply logical judgment and utilize procedures effectively.
• Demonstrated ability to make sound decisions and apply critical thinking skills.
• Skilled in Excel and other analytical tools to evaluate data.

Benefits

• Medical/dental/vision insurance.
• Life insurance.
• Short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.