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Role Description

The Director of Training & Program Communications is responsible for developing and leading the strategic vision for organizational learning, training delivery, and program communications. This role oversees the design, implementation, and continuous improvement of training initiatives, ensuring alignment with organizational goals, operational priorities, and workforce development strategies.

The Director will lead enterprise-wide learning programs, oversee learning technology including Learning Management Systems (LMS), and ensure effective communication strategies that support program adoption, engagement, and performance outcomes. This role requires a strategic leader with experience designing scalable training systems, implementing LMS functionality, and aligning learning initiatives with business objectives.

The training team is responsible for designing, delivering, and maintaining high-quality training experiences for both internal team members and external users of Palco’s products and services. This role supports the full lifecycle of learning—guiding new employees beyond initial onboarding, ensuring continued internal skill development, and equipping external partners and stakeholders with clear, effective educational resources.

Additionally, the team manages Palco’s internal and external training libraries, develops engaging training content, and facilitates regular training sessions on topics such as product updates, process changes, and workplace productivity. This role collaborates closely with HR, Marketing, Product Management, and the Client Engagement Team to ensure all training materials and communications are accurate, timely, and aligned with current organizational needs.

Responsibilities include supporting employees after their first 90 days, developing and maintaining user guides and LMS content for external audiences, and coordinating scheduled educational communications such as training emails and text notifications. The trainings also deliver train-the-trainer programs and maintain comprehensive documentation to ensure a consistent, high-quality learning experience across all audiences.

Qualifications

• Bachelor’s degree in organizational development, Education, Communications, Business Administration, Human Resources, or a related field required.
• Master’s degree in organizational development, Learning & Development, Instructional Design, Communications, or Business Administration preferred.
• 8+ years of experience in training, operations, onboarding, communications, or instructional design required.
• Experience in the Self-Direction or Financial Management Services Industry highly preferred.
• 5+ years of senior leadership or director-level experience managing training programs or enterprise learning initiatives.
• Strong working knowledge of SharePoint, including content management and organizational design.
• Experience developing or maintaining user guides, training materials, and demonstrated experience designing and implementing Learning Management Systems (LMS) and digital learning strategies.
• Ability to manage email and text communication workflows or platforms (experience with CRM or campaign tools is a plus).
• Proven experience leading cross-functional initiatives and collaborating with executive leadership, HR, Marketing, and product-focused teams is a plus.

Requirements

• Excellent presentation, facilitation, and communication skills.
• Ability to simplify complex information into clear, accessible training content.
• Strong written and verbal communication skills.
• Strong collaboration skills with marketing, product, and client-facing teams.
• Highly organized, detail-oriented, and adaptable to shifting needs or product updates.
• Ability to manage multiple training topics and deadlines.

Benefits

• Generous Paid time off.
• Annual bonus potential.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow.
• Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
• Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
• Employer shared Health Insurance cost.
• Employer paid Disability Insurance.
• Employer paid Life and AD&D Insurance.
• Vision Insurance.
• Cancer Insurance.
• Voluntary Life Insurance.
• Paid Time Off.
• Remote work environment.
• Paid holidays.