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Role Description

The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply.

This position is PRN (scheduled "as needed") weekdays between 8am-5pm ET. Payment is on an hourly basis; please indicate your rate. Training will be in office (Charlotte NC); once trained, will work remote. The Clinical Care Partner - PRN must provide their own computer (device system requirements: Windows 10 or later, macOS 13 or later, iPadOS 17.0 or later).

Responsibilities

• Assess client needs and link them to providers or community resources
• Establish and maintain relationships with prospective and existing clients and providers
• Communicate via phone, video conferencing, and email
• Provide excellent customer service including follow-up
• Maintain case notes
• Comply with procedures to ensure confidentiality and security (e.g., HIPAA)

Qualifications

• Master’s or doctorate degree
• 3+ years’ post-masters experience in a mental health field
• Clinical licensure in the state of North Carolina (associate-level will be considered)

Requirements

• Comfortable working with a team
• Organized and able to multi-task and manage well under stressful situations
• Customer service experience including phone-based
• Working knowledge of Microsoft Office and ability to learn EAP software
• EAP experience and CEAP credential

Company Description

Since 1987, MYgroup has partnered with organizations to provide programs and services that build strong cultures, improve retention, and ensure that every employee can achieve their full potential in life and at work. Our mission is to help people thrive. From employees to students to leaders, our services are made to bring the best out of every person and organization.

• Our people assistance programs are designed to support employees, students, first responders, association members, and healthcare workers.
• Our programs provide free confidential assessments, short-term counseling, referrals, and follow-up services to people who have personal and/or work-related problems.
• Our corporate staff and provider network help clients address a broad and complex body of issues.
• Areas of focus are mental and emotional well-being, as well as work-related performance and organizational challenges.

MYgroup is an equal-opportunity employer. We are committed to nurturing a diverse, inclusive corporate culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.