The future of IT expense management
Client Success Manager
Location
United States
Posted
8 days ago
Salary
$70K - $85K / year
Job Description
Job Requirements
- minimum 3 years’ experience working in Telecom Expense Management (TEM) or similar customer success environment
- Exceptional communication skills, written and oral
- Strong aptitude for cross team collaboration and critical thinking
- Ability to lead customer escalation and expectation setting
- Moderate computer skills and typing ability
- Organized and punctual in task completion
- high school diploma or equivalent required
Benefits
- comprehensive health, dental and vision benefits package
- Paid time off
- work-life balance
- 401K with employer match
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VIP Member Experience
Function HealthAt Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria. Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.
The role involves delivering white-glove, concierge-level service to VIP and high-value members by anticipating needs and providing proactive, personalized support while managing VIP member experiences with high responsiveness. Responsibilities also include serving as a primary point of contact, gathering feedback, contributing to satisfaction initiatives, and guiding partners with operational support.
