• Assist customers with connection of EVSEs to Open Charge Point Protocol (OCPP) systems and suggest systems for effective use of OCPP systems. • Monitor and analyze real-world data from deployed chargers to identify performance issues, especially in the early stages of customer deployments. • Track data trends and make recommendations to improve system reliability, efficiency, and overall user experience. • Provide technical assistance during the sales process, using online tools and applications. • Support customers during pre- and post-sales activities, including product delivery, installation, commissioning, validating success with unique use cases, and project handover • Develop strong customer relationships to support driving increased sales volume • Conduct training sessions with customers on the setup and use of EV charging systems. • Provide feedback to product managers to make sure product requirements and product roadmaps capture lessons learned from previous experiences and ongoing testing experiences. • Travel to customer sites to provide on-the-ground support for charger installations and troubleshooting efforts. • Engage with the engineering team through occasional travel to the Cleveland facility to assist with customer testing and other technical activities. • Collaborate with the product and test engineering team to solve complex problems. • Participate in industry events and use these opportunities to build and foster strong relationships with prospective customers and development partners. • Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.