• Lead and develop the Solutions Engineering team, setting a high bar for technical rigor, customer experience, and cross-functional collaboration • Define how Solutions Engineering supports the full customer lifecycle, from technical discovery and pre-sales architecture through handoff, implementation, and ongoing expansion • Partner closely with GTM leadership to improve technical win rates and reduce friction in complex deals • Serve as the senior technical advisor on high-priority opportunities and strategic partner relationships • Guide technical discovery, solution design, and integration planning across customers and strategic partners • Build scalable playbooks and frameworks for discovery, integration scoping, architecture design, security reviews, and launch readiness • Improve predictability across deals by identifying technical risks early and ensuring implementation readiness before contracts are signed • Partner with Product, Engineering and GTM to surface recurring product gaps and influence roadmap priorities • Develop reusable architecture patterns, demos, and technical enablement assets that increase field productivity • Ensure clean handoffs between pre-sales solutioning and implementation to improve launch timelines and customer outcomes • Identify opportunities to simplify and standardize integration patterns across common partner and merchant use cases • Hire, develop, and manage a high-performing Solutions Engineering team that multiple teams across the company • Help define Truemed’s external technical narrative, ensuring prospects and partners understand how Truemed’s platform, workflows, and integrations deliver business value