Description

Are you ready to make an impact at a leading insurance agency that values innovation, growth, and delivering exceptional results for clients?

At Sihle Insurance Group, we are dedicated to providing exceptional service and personalized insurance solutions that meet the unique needs of our clients. With over 50 years of experience in the industry and office locations spread throughout Florida, we’ve earned a reputation for excellence and integrity. As a business that is fully committed to remaining a family-owned and community-focused business, we pride ourselves on fostering a positive and supportive work environment, where every team member can thrive.

We’re looking for an experienced Commercial Lines Account Manager to join our team! If you're a strategic thinker with a focus on customer service and business growth, this is your chance to play a key role in driving client satisfaction and expanding our portfolio.

Why Choose Sihle Insurance Group?

• Competitive Salary & Benefits: We offer a competitive salary and 100% company paid medical and dental benefits along with 100% company paid life insurance! Generous Paid time off: Holidays, Sick, PTO, and VTO (Volunteer Time off).
• Company-paid HSA contribution with eligible plan selection.
• Access to the company-sponsored Employee Assistance Program (EAP).
• Company match 401(k) plan.
• Bonus incentive based on individual/agency performance.
• Flexible Work Options: Enjoy flexible work opportunities and a healthy work-life balance. Reduced hour work week with full pay!
• Career Growth & Development: We believe in investing in your professional growth through ongoing training and continuing education opportunities.
• Making a Difference: Sihle Insurance Group is committed to giving back to the community and creating a positive and lasting impact. We value our clients, employees, and the communities we serve.
• Family-Owned Values: As a family-owned business, we prioritize long-term relationships and the well-being of our team. You'll be part of a culture that celebrates integrity, trust, and a commitment to excellence.

What We’re Looking For:

• High school diploma required; bachelor’s degree preferred.
• Active 2-20 Florida Property and Casualty license.
• Minimum of 2 years’ experience managing a retail book of business; 5+ years insurance industry experience.
• Applied Epic experience is a plus.
• Professional verbal and written communication skills.
• Proven ability to manage multiple accounts with strong attention to detail.
• In-depth knowledge of insurance products, markets, rating, and underwriting procedures.
• Proficiency in computer programs, including Word, Excel, and Outlook, and Applied Epic.
• Team player who thrives in a fast-paced environment.

What You’ll Do:

• Manage and foster relationships with agency clients, carriers, and producers while ensuring high levels of satisfaction and retention.
• Provide expert advice to clients on insurance options and risk management strategies.
• Handle client inquiries, resolve issues, and ensure seamless communication throughout the account lifecycle.
• Account management responsibilities include, but are not limited to: Process AOR/BOR letters, review policy audits and manage complex audit disputes, prepare pre-renewal summaries and manage policy renewals, gather underwriting data and present risks to markets, create proposals and presentations, and renew COI/EOP templates. Monitor aged receivables. Provide ongoing, timely and responsive support to clients.
• Perform additional responsibilities as assigned by Supervisor or Management