Customer Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Company SiteLinkedIn

Location

Alaska + 3 moreAll locations: Alaska, California, Hawaii, Washington

Posted

2 days ago

Salary

$20 / hour

High SchoolEnglish

Job Description

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!) • Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Continuously expand your knowledge of the software, new features, and accounting and payroll best practices. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Handle sensitive customer information securely and follow the company’s data protection protocols. • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.

Job Requirements

  • Previous experience in customer service, with strong communication skills, both verbal and written.
  • Self-motivated and able to work independently in a fast-paced environment for approximately 80% of the day, effectively managing tasks without constant supervision.
  • Proficient with technology, with the ability to quickly learn and adapt to new software and tools.
  • Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols.
  • Strong attention to detail with the ability to accurately document customer interactions in a timely manner.
  • Efficiently manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats. This role requires the ability to perform these tasks in a timely manner while maintaining a professional and efficient workflow.
  • This role requires sitting or standing for extended periods (8+ hours) while working on a computer.
  • Consistent, Reliable High-Speed Internet Access
  • Dedicated, quiet workspace free from distractions

Benefits

  • Comprehensive suite of benefits that help our team thrive inside and outside of work

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