• Own end-to-end AI delivery projects, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization • Manage multiple concurrent customer implementations, balancing timelines, priorities, and stakeholder expectations • Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution • Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases • Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-ready presentations • Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact • Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models • Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures • Contribute to internal best practices, documentation standards, and repeatable delivery frameworks