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Role Description

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

The American Red Cross is currently seeking an Intern to support the Business Planning team within Training Services. This is a remote position with limited travel.

Job Overview

• The Training Services Internship Program offers undergraduate and graduate students an opportunity to gain work experience in a non-profit organization.
• The Business Planning and Operations Intern will be responsible for:
  • A capacity forecast project
  • A multi-platform time comparison project
  • Assisting with updating the current reporting to improve automation
• This position has an immediate start date in a part-time capacity, then switches to full-time status over the summer:
  • Now to June 1, 2026 -- Part-time
  • June 1, 2026 - August 7, 2026 -- Full-time
• During the 10-week summer program, students receive training and develop their skills and knowledge under the guidance of experienced professionals.
• This internship offers a unique opportunity to gain hands-on experience in business strategy and training consulting within a leading humanitarian organization.

Key Responsibilities

• Review current forecasting processes and develop structured, automated models that support budgeting by case type, case origin, and position across fiscal year.
• Gather, validate, and analyze agent hour data from multiple platforms to identify trends and insights.
• Build a strong understanding of the Training Services call center structure, roles, and business analytics practices.
• Support enhancements to existing reporting by incorporating automation into current process.
• Assist in development of reports, dashboards, and other materials used to inform and guide management decisions.

Standard Schedule: Monday- Friday Standard business hours.

The salary range for this position is $20.00 an hour.

Qualifications

• High School or equivalent required. An internship is typically part of an undergraduate program, which requires some university credit hours.
• Up to 1 year of related experience.
• Excellent written and verbal communication skills.
• Proficient in computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
• Ability to work on a team.

Requirements

• A combination of the candidate’s education and general experience satisfies the requirements, so long as the total years equate to the description’s minimum education and general experience years combined (Management experience cannot be substituted).
• Physical requirements are those present in a normal office environment. Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
• May include sitting for long periods, driving a vehicle, and working under challenging conditions.

Benefits

• Currently pursuing a degree in Business Administration, Management, or a related field.
• Willingness to start immediately in a part-time capacity.
• Ability to travel to NJ for 1 week of in-person meetings.
• Experience with Salesforce CRM, Power BI, Alteryx, and/or data warehouse reporting systems is a plus.

Company Description

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.