• Provide ongoing SAP HCM Payroll production support, including monitoring payroll runs, resolving errors, and supporting payroll processing cycles. • Troubleshoot and resolve payroll calculation issues, retroactive accounting, tax processing, and time integration issues. • Provide second-level functional support for payroll and HR system issues. • Configure and maintain payroll schemas and rules, wage types and pay components, retroactive accounting functions, payroll posting to finance. • Support the configuration and processing of employee salary increases, pay adjustments, and compensation changes. • Configure and manage wage types associated with raises, bonuses, and adjustments. • Assist with mass pay updates, salary actions, and compensation related payroll impacts. • Support configuration and troubleshooting of payslip generation, payroll output forms and reports. • Support system testing, upgrades, and support pack implementations. • Work with Basis and technical teams to analyze system behavior following upgrades. • Assist with integration support between SAP and external systems, including HR, benefits, and payroll vendors. • Work with business stakeholders and technical teams to diagnose and resolve payroll issues. • Document configuration updates, support resolutions, and system changes. • Provide guidance on public sector payroll practices and compliance considerations.