Percona

Scaling, Securing, and Managing the Best Open Source Databases on the Most Popular Platforms

Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 201-500Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 2 moreAll locations: Arizona, Massachusetts, Washington

Posted

2 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishAWSAzureCloudMongo DBMy SQLNo SQLPostgre SQL

Job Description

• Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers. • Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence. • Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to. • Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical success with the extended Global Services organization. • Provide an escalation point for customers for support and consulting projects. • Identify growth opportunities and provide feedback to the Customer Success and Sales teams. • Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance. • Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams. • Improve product feature offerings by providing feedback from partners and customers to internal teams.

Job Requirements

  • 3 or more years experience with MySQL or PostgreSQL and related technologies, or;
  • 3 or more years experience with MongoDB or other NoSQL databases and related technologies.
  • Demonstrated ability to work well with people and communicate effectively both internally and with customers and remain calm under pressure.
  • Strong work ethic and entrepreneurial approach.
  • Ability to take ownership of a support incident, and own through to resolution.
  • Ability to understand how applications and services interact with the database in different architectures.
  • Exposure to DBaaS products and ability to articulate the service offerings - specifically within AWS, Microsoft Azure and Google Cloud.
  • Fluency in written and spoken English.
  • Ability to work independently with minimal direction or as part of a team as needed.
  • Ability to work remotely and travel up to 25%.
  • Ability to pass required background check.

Benefits

  • Flexible work hours
  • Various paid time off programs
  • All your equipment for your remote office
  • Funds for career development (external training, certifications, conferences)
  • Ongoing connectivity allowances
  • Opportunity to participate in our equity incentive plan
  • The Percona Adventure Team
  • Work-from-Anywhere
  • FlowDays
  • FryDays
  • Overall flexibility
  • PAVE volunteering program
  • Support for Women Transforming Technology

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