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Role Description

Reporting to the Manager of Project Management, you will work within the Marketplace Services department to scope, plan, and deliver high impact projects across SeatGeek. Success in this role relies on using available tools and resources to smoothly deliver assigned projects within the typical constraints of timeline, budget and scope.

• Work across SeatGeek, our clients, customers, and suppliers to ensure projects are scoped, planned, managed and delivered to the highest standards from handover through to project completion.
• Own the creation and maintenance of project plans, ensuring adhesion to the project management methodology and contracted terms of business, including ongoing maintenance of project documentation.
• Drive projects to meet specified business outcomes.
• Coordinate and manage implementation/technical tasks related to SaaS software implementations, technology transformation or business process optimization.
• Manage dependencies across projects and teams.
• Prepare and maintain Risk Registers and Issue Logs for evaluation and review during and at the completion of a project.
• Clarify, evaluate and advise on real and potential risk, drafting and implementing mitigation plans.
• Coordinate and chair internal and client meetings.
• Collate/create and distribute project status reporting.
• Influence a culture of collaboration and accountability through the successful management of project deliverables.
• Contribute to an ongoing review of internal working procedures to identify and implement improvements relating to project delivery.
• Manage internal change projects and ongoing business processes that require SeatGeek resources or third-party involvement.

Qualifications

• 5+ years of work experience, 2+ years of project management experience, preferably in technology implementations, across the complete project lifecycle.
• Sound foundational knowledge of project management methodologies.
• Enterprise software knowledge and what it takes to deliver projects in a fast moving environment.
• Experience in a software delivery; knowledge of or having worked in the ticketing industry would be beneficial.
• Experience leveraging project management platforms to maintain oversight of tasks, timelines, and accountability from kickoff through completion.
• Proven ability and willingness to leverage AI technologies to streamline processes and improve work output.
• Process driven approach; constantly looking to refine and tweak processes to improve delivery quality.
• Track record of consistent delivery to the highest standards as demonstrated through client and internal stakeholder feedback.
• High attention to detail and diligently work to ensure all elements of your projects are in control and up-to-date.
• Collaboration skills; able to work well across teams and hold people accountable.
• Adaptability and ability to balance the need to maintain structure, with tolerance for the unexpected.
• Ability to challenge and be challenged in a constructive way.
• Ability to travel occasionally.

Benefits

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely.
• A WFH stipend to support your home office setup.
• Unlimited PTO.
• Up to 16 weeks of fully-paid family leave.
• 401(k) matching.
• Student loan matching program.
• Health, vision, dental, and life insurance.
• Up to $25k towards family building, reproductive health services and Gender-affirming care.
• $500 per year for wellness expenses.
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.
• $120 per month to spend on tickets to live events.
• Annual subscription to Spotify, Apple Music, or Amazon music.