• Analyze operational performance across New Charter’s 30+ operating companies, evaluating key business metrics such as capacity utilization, resource allocation, and project efficiency • Develop and maintain advanced Power BI dashboards and analytics models that visualize KPIs, monitor trends, and enable data-driven decision-making across multiple business units • Identify operational trends, risks, and opportunities by synthesizing data from multiple systems (e.g., PSA, ERP, CRM) to support executive and operating company leadership in improving efficiency and profitability • Contribute to the development of scalable analytics frameworks in partnership with service alignment and data architecture leaders • Respond to ad-hoc analytical requests to investigate operational anomalies, assess process improvement initiatives, and support strategic decision-making by senior leadership • Build benchmarking models to evaluate subsidiary performance against internal standards and best-in-class metrics • Conduct forecasting and scenario modeling to project the impact of staffing, capacity, and service delivery changes on operational performance • Partner with executive leadership and the Operational Success Team to prepare insights, presentations, and data-driven recommendations for business reviews and strategic planning sessions • Collaborate with Finance, HR, and Technology teams to align and automate data sources, improve data integrity, and enhance reporting efficiency • Support integration and onboarding efforts for newly acquired subsidiaries, ensuring their operational metrics and systems align with New Charter’s enterprise reporting standards • Support the development and documentation of data governance best practices in partnership with emerging platform and service alignment functions