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Role Description

We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC.

This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails, and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include:

• Initiating conversations through calls, texts, and approved communication channels to drive sales, acting on leads and/or prospects.
• Presenting cruise products and making travel recommendations.
• Establishing and maintaining customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintaining the Customer Relationship Management (CRM) database and building relationships with new/existing guests to close sales.
• Participating in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Performing other job-related functions as assigned.

Qualifications

• Minimum High School Diploma or GED.
• Inside/outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Superior prospecting, presentation, and closing skills.
• Comfortable working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organizational, and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Ability to work independently and manage our Customer Relationship Management (CRM) system.
• Good problem-solving skills.
• Consistent and reliable attendance and punctuality are essential functions of the job.
• Must be fluent in English and be able to read, write, and articulate in English.
• For internal interest, one must be in good standing with no verbal, written, or final warning.

Requirements

• Shifts: The training class runs for four (4) consecutive weeks: Monday through Friday 09:00 AM - 06:00 PM (EST).
• Once you've graduated from the training, your schedule will be: Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
• Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.
• All applicants must advise their Coach/Manager of their interest in applying for the role.
• All applicants should fill out the application thoroughly.

Benefits

• Health Benefits:
  • Cost-effective medical, dental, and vision plans.
  • Employee Assistance Program and other mental health resources.
  • Additional programs include company paid term life insurance and disability coverage.
• Financial Benefits:
  • 401(k) plan that includes a company match.
  • Employee Stock Purchase plan.
  • Paid Time Off.
  • Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.
• Other Benefits:
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
  • Personal and professional learning and development resources including tuition reimbursement.