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Role Description

The Crisis Clinician Lead is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Serves as a key resource and mentor to Clinical & Referral Specialists.
• Assists with more complex cases & calls.
• Provides clinical consults on cases when no BH Manager is available on shift.
• Performs safety screenings and assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems.
• Completes other projects and tasks as assigned by BH Manager.
• Assists in mentoring and developing new team members as assigned.
• Assists in developing and maintaining resource and referral database.

Qualifications

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing.
• Minimum of 4 years of clinical experience in social work counseling with a broad range of experience with complex psychiatric and substance abuse disorder treatment.
• Current active unrestricted independent clinical Nevada license such as RN, LCSW, LCPC (as allowed by applicable state laws), LMFT, or Clinical Psychologist.
• Extensive experience in case management and telephonic and/or in-person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.
• Managed care experience required.

Requirements

• Licensed Alcohol and Drug Counselor is strongly preferred.
• 3+ years of independent, post-licensure clinical experience in behavioral health is strongly preferred.
• Call center experience is strongly preferred.
• Crisis related experience is strongly preferred.

Benefits

• Merit increases.
• Paid holidays.
• Paid Time Off.
• Incentive bonus programs (unless covered by a collective bargaining agreement).
• Medical, dental, vision benefits.
• Short and long term disability benefits.
• 401(k) + match.
• Stock purchase plan.
• Life insurance.
• Wellness programs.
• Financial education resources.