• Establish best practices and standards for the DevOps team including policies, procedures, runbooks, and disaster recovery processes • Develop and implement security best practices for AWS, including adherence to international regulations, review of the framework, cloud failover, scaling, and issue tracing • Provide support to Engineers and Customer Success Managers, including troubleshooting failed builds as well as dev/QA/production issues • Evaluate and update Terraform project structures and reusable modules • Develop and refine processes for debugging and network configurations • Manage reporting and action steps for key metrics, including alerts for all key system indicators • Work closely with the engineering team to refine and enhance our production and development setups, and develop a continuous improvement approach to software development, testing, and deployment