When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Technical Support Representative
Location
United States + 6 moreAll locations: United States, United Kingdom, India, Australia, Japan, Philippines, Mexico
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and possess the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases.
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
Qualifications
- Essential:
- Bachelor’s degree or applicant with experience working in a customer support role.
- Fluent spoken/written English.
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills.
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).
- A good understanding of Microsoft Office products.
- Excellent planning and organisational skills.
- Ability to work with sensitive and confidential material and possess excellent judgement.
- Desirable:
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
- Broad understanding of web technologies and Software as a Service (SaaS).
Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- Self-Care Days
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
- * varies by country
Job Requirements
- Essential:
- Bachelor’s degree or applicant with experience working in a customer support role.
- Fluent spoken/written English.
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills.
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).
- A good understanding of Microsoft Office products.
- Excellent planning and organisational skills.
- Ability to work with sensitive and confidential material and possess excellent judgement.
- Desirable:
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
- Broad understanding of web technologies and Software as a Service (SaaS).
Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- Self-Care Days
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
- varies by country
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient’s anticipated appointment. The PSC REP I may be assigned to either the financial clearance ...
Benefits Representative
Globe Life AILGlobe Life: American Income Division (AIL) has proudly served working families since 1951. As part of Globe Life Inc. (NYSE: GL), a Fortune 500 company, we provide supplemental benefits to unions, credit unions, and associations across North America. AIL holds an A (Excellent) rating from A.M. Best for financial strength. Forbes Top 25 Happiest Companies to Work For Fortune 500 parent company, Globe Life A+ BBB Rating & trusted reputation since 1951
We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role w...
Do you love talking to people? Thrive in a fast-paced environment? Have a knack for making someone’s day better just by answering the phone? If so, we want YOU on our Signature Service Team! At PATLive, we’re not just answering calls—we’re delivering exceptional experiences. As a...
The agent will manage high-volume inbound and outbound customer interactions via phone, chat, and email, providing accurate guidance on policies, payments, and coverage questions. Responsibilities also include accurately creating, updating, and processing homeowners insurance policies, endorsements, payments, and refunds.
