• Drive strong platform adoption by aligning Ontic capabilities to customer security objectives and operational workflows • Proactively track customer health, usage, and outcomes, intervening early to mitigate risk • Deliver value-based conversations, including enablement sessions and executive business reviews • Own renewal forecasting and execution for your book of business, carrying a renewal and upsell target • Lead renewal conversations, negotiations, and contract execution in partnership with Sales • Identify, qualify, and progress expansion opportunities across additional Ontic products and services • Act as a strategic advisor to customers, helping them maximize ROI while positioning new solutions that support their evolving needs • Serve as the voice of the customer internally, influencing product direction, services strategy, and go-to-market priorities • Maintain accurate forecasting, account plans, and activity tracking in Salesforce • Partner cross-functionally with Sales, Support, Product, and Services to resolve challenges and drive outcomes • Contribute to scaling the Client Success function through process improvement and tooling (SFDC, Pendo, Jira, Domo, etc.)