Customer Marketing Manager

MarketingMarketingFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Alaska + 12 moreAll locations: Alaska, Hawaii, Iowa, Louisiana, Nebraska, New Mexico, Oklahoma, Mississippi, Rhode Island, South Dakota, Virginia, West Virginia, Wyoming

Posted

6 days ago

Salary

$114K - $172.7K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc. • Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels. • Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment. • Strong interpersonal skills to manage existing and enhance new relationships with customers. • Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences. • Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge) • Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.

Job Requirements

  • A bachelor’s degree in Communications, Marketing, or other related fields
  • Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
  • Minimum of 2+ years experience creating customer stories
  • Excellent writing, communication, and presentation skills
  • Experience working with teams cross-functionally
  • Demonstrated ability to create close alignment with sales.

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

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