- Build, lead, and motivate a commercial team, ensuring all members are aligned with business goals. - Develop and execute commercial strategies that align with company objectives and market opportunities. - Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing - Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn. - Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy. - Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement. - Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players. - Oversee marketing collaborations to ensure compelling sales and promotional materials are aligned with commercial goals. - Work cross-functionally with finance and operations to ensure scalable and efficient sales processes.