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Role Description

Serve as a relationship manager and technical consultant to a set of business areas. Work to understand business practices, elicit and document business requirements, ensure that information technology meets the requirement of end users and provides the intended business value. Actively participate in all phases of the solution lifecycle, and work closely with a variety of internal and external business and technology partners. Provide training and guidance to other staff. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Key Responsibilities

• Learn and understand business processes and how technology can best ensure the success of business users.
• Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards.
• Define new and enhanced business processes.
• Investigate operations-related problems/inquiries and recommend, facilitate and coordinate solutions.
• Present client business cases to appropriate IT forums for approval and to initiate the project process.
• Partner with clients to develop a strategic plan to implement the technology vision.
• Work closely with clients to analyze the current and future direction of technology to meet business goals.
• Educate clients about the software and project lifecycles and the business roles.
• Develop project/portfolio performance metrics to monitor business value over time.
• Participate in all phases of the solution lifecycle, and work closely with a variety of internal and external business and technology partners to implement the project.
• Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of the business.
• Facilitate problem resolution between IT and the business, as needed.
• Represent, champion and balance client interests with IT.
• Provide training and guidance to other staff.
• May maintain system updates, modifications, and configurations.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems or related field required.
• Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities:
  • Knowledge of techniques related to project/program management, business process redesign, technology awareness, requirements analysis and client relationship management.
  • Ability to apply knowledge of systems life cycle, systems integration and data management principles.
  • Business acumen with ability to align IT priorities with business objectives.
  • Clear and effective writing and documenting skills.
  • Ability to work on a team.
  • Proficiency with business assessment/modeling tools.
• Travel: Travel may be required.
• Physical Requirements:
  • Physical requirements are those present in normal office environment conditions.
  • Operational flexibility is required to meet sudden and unpredictable needs.
  • Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
  • May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Benefits

• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition