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Role Description

What You'll Be Doing:

• Strategic Partner to VP, Forward Deploy
  • Translate organizational priorities into structured initiatives and execution plans.
  • Drive cross-functional alignment across GTM, Product, Engineering, and Customer Success via programs, metrics and scale.
  • Act as a force multiplier by independently advancing high-priority initiatives.
• Build & Scale Operating Systems
  • Design and implement delivery operating rhythms (forecasting, capacity planning, utilization tracking).
  • Improve margin performance through data-informed staffing and planning.
  • Define and operationalize processes across onboarding, staffing models, delivery methodology, and tooling.
• Lead Cross-Functional Programs
  • Own strategic initiatives (e.g., delivery framework redesign, ES packaging, staffing model evolution).
  • Form and lead working groups with clear charters and timelines.
  • Identify structural inefficiencies and propose solutions grounded in business impact.
• Build Content & Enablement
  • Create scalable internal documentation and playbooks.
  • Standardize processes without over-bureaucratizing.
  • Develop training and rollout materials for new systems or workflows.
• Build for Scale
  • Own programs that strengthen the delivery system (onboarding, staffing models, tooling, methodology).
  • Drive long-range improvements that reduce friction and increase consistency.
  • Establish repeatable operating rhythms that enable managers to succeed.

Qualifications

• 8+ years in GTM Strategy, Professional Services Ops, Revenue Ops, or similar.
• Deep familiarity with SaaS Professional Services models (utilization, margin, staffing).
• Experience leading operational rollouts (systems, frameworks, process redesign).
• Strong executive communication skills — can draft strategy memos and present clearly.
• Highly structured thinker who can move from ambiguity to action.
• Comfortable operating independently in high-growth environments.
• You don’t just track KPIs — you build the system that drives them.

Requirements

• $200,000 - $220,000 a year
• Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
• Total compensation package does include stock options, benefits and additional perks.

Benefits

• Here at Federato, your capabilities are important, but culture fit is essential.
• We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds.
• Most importantly, we're here to have fun.
• Our ability to make a difference starts with our people.

Company Description

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai