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Role Description

Baystate Health is looking for a full-time Medical Assistant to join our experienced Access Service Team to support the prescription line.

• Help ensure patients receive timely access to care while delivering a high level of service to both patients and referring providers.
• Respond to online inquiries and incoming calls.
• Work closely with physicians, care teams, and medical practices across the Baystate Health system.
• Serve as a key partner in coordinating patient care.
• Blend clinical knowledge, administrative expertise, and exceptional customer service to create a seamless and positive healthcare experience.

Qualifications

• High School diploma or GED.
• CPR-Basic Life Support of Healthcare Provider required from the American Heart Association.
• 3+ years of experience working in a medical office.
• Prior experience in a physician’s office or customer service environment.
• Graduate of an accredited Medical Assistant program or equivalent training demonstrating MA III competencies.
• Typing speed of 25+ words per minute.
• Strong communication and interpersonal skills.
• Ability to speak, read, and write English clearly.

Requirements

• Full-time, 40 hours a week, Monday through Friday, 8:00am-5:00pm.
• Additional weekend hours available.
• Remote opportunity; candidate must live in MA or CT.

Benefits

• Sign on bonus (applicable for external hires only).
• Excellent compensation.
• High-quality, low-cost medical, dental, and vision insurance.
• Generous PTO – up to 25 days in the first year, with scheduled earned increases.
• Continuing education support and reimbursement.
• First Time Home Buyers Financial Packages.
• Farm Share Memberships.
• 403b retirement company match & annual company contribution increase based on years of service.
• Free money coach advice from a certified professional.
• Wellbeing programs that include mental, physical, and financial health.
• Pet, home, auto, and personal insurance.
• Life insurance.
• Reimbursement for a variety of wellbeing activities, including gym membership and equipment, personal trainer, massage, and more.