Albert & Mackenzie, LLP

Albert & Mackenzie is a well-established and expanding workers’ compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for five consecutive years (2021–2025), the firm has also earned multiple Best Places to Work awards.

Hearing Representative

Customer AdvocateCustomer SuccessFull TimeRemoteTeam 201-500

Location

United States

Posted

5 days ago

Salary

$55K - $120K / year

No structured requirement data.

Job Description

Albert & Mackenzie is a well-established and expanding workers’ compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for five consecutive years (2021–2025), the firm has also earned multiple Best Places to Work awards.

Responsibilities: 

  • Managing a caseload of lien files which involves rating the permanent disability under the AMA guides, reviewing medical records, understanding apportionment, completing settlement documents, and resolving liens
  • Performing lien negotiations and legal representations
  • Appearing before a judge for Mandatory Settlement Conferences, Status Conferences, and Walking Thru settlements
  • Providing timely communication with clients and written summaries on a routine basis

Qualifications: 

  • Three years of experience working as a Hearing Representative in California Workers’ Compensation Defense (Required)
  • Knowledge of CA Workers’ Compensation law
  • Highly motivated, results-driven, high energy, and a sense of urgency
  • Strong attention to detail, with a commitment to outstanding customer service
  • Excellent written and verbal communication skills
  • Ability to juggle multiple tasks efficiently with little supervision
  • Client-focused, with the ability to deliver results

Benefits:

  • 401(k) – Employer Contribution
  • Dental Insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location:

  • Multiple Locations - Remote optional; Travel may be required

Job Type:

  • Full-time

Salary:

  • $55,000.00 - $120,000.00 per year

Supplemental pay types:

  • Bonus pay (Discretionary)

Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage.

Notice of E-Verify Participation

Notice of Right to Work

 

Related Job Pages

More Customer Advocate Jobs

GAD Coordinator

SCAN Health Insurance

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. Nearly five decades of experience dedicated to improving care for older adults. Work spans Medicare Advantage, fully integrated care models, primary care, and next-generation care delivery models. Commitment to combining compassion with discipline, innovation with stewardship, and growth with integrity. Belief that scale should strengthen—not dilute—our mission.

Customer Advocate5 days ago
Full TimeRemoteTeam 1,001-5,000

Facilitates the member grievance and appeal process by investigating, documenting and preparing case files to meet all regulatory requirements. Investigate member grievance and appeal by gathering supporting documentation from internal departments, contracted Provider Organizatio...

customer servicehealthcare compliancecase managementregulatory documentationHIPAAdata entryMicrosoft Officeclaims processing
United States
$20 - $30 / hour

Service Advocate

The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Customer Advocate5 days ago
Full TimeRemoteTeam 10,001+Since 1982H1B No Sponsor

The hours of this role will fall between 8am-9pm EST Mon-Fri. Highly technical Customer Service expert with depth of knowledge within a health care setting. This position will require highly analytical, advanced ability to connect with the member, with a depth of knowledge in res...

United States

Healthcare Member Advocate

Senture, LLC

Turnkey, comprehensive contact center service support specializing in outstanding customer/citizen experience

Customer Advocate5 days ago
Full TimeRemoteTeam 1,001-5,000Since 2003H1B No Sponsor

Military veterans and military spouses bring essential experience to our workforce, and we encourage them to apply! Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. In this role, advocates are expected to deliver ...

United States

Quality Care Member Advocate

Centene Corporation

Transforming the health of the communities we serve, one person at a time.

Customer Advocate5 days ago
Full TimeRemoteTeam 10,001+Since 1984H1B No Sponsor

The role serves as a vital link between members and the healthcare system, focusing on improving health outcomes by identifying and closing care gaps through community outreach and home visits. Responsibilities include facilitating care coordination, advocating for members navigating complex systems, and collaborating with providers and internal teams to ensure timely and appropriate care.

United States
$27 - $49 / hour