Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About the Role

Socure is seeking a Staff Product Manager, Risk & Compliance Case Management to lead the next phase of Socure’s RiskOS Case Management experience. This role will elevate our existing case management foundation into a scalable, best-in-class experience, consolidating and unifying workflows and UI patterns across multiple product lines and customer use cases.

You will be at the center of the reviewer experience - enabling fraud, risk, and compliance teams to triage queues, investigate entities, interpret thousands of data points, document outcomes, collaborate, and take action efficiently and defensibly. You will partner closely with Product Design and collaborate across Socure Product teams to align on shared workflows, data models, and customer-facing experiences. Socure’s guiding principle of “AI everywhere” will be embedded into the core of the product, ensuring every step of the user journey is assisted with AI capabilities.

What You'll Do

Product Leadership & Customer-Driven Strategy (RiskOS Case Management)

• Own the vision, strategy, and roadmap for RiskOS Case Management - evolving and scaling existing capabilities into a best-in-class reviewer experience.

• Convert customer and internal pain points into crisp problem statements, requirements, and measurable outcomes (e.g., time-to-decision, throughput, quality).

• Lead consolidation across product lines into a unified, consistent case management dashboard (queues, case views, actions, reporting).

• Run continuous discovery with fraud/risk/compliance teams and GTM/sales (interviews, shadowing, usability testing) and turn insights into roadmap priorities.

Cross-Functional Leadership & Execution

• Drive alignment across Product, Design, Engineering, Data Science/ML, Analytics, and GTM on priorities, sequencing, and tradeoffs.

• Set platform standards vs. solution-specific extensions; broker decisions that scale across customers and teams.

• Communicate clearly with executives and stakeholders; sustain velocity while protecting UX quality and platform scalability.

• Ensure execution and launch readiness for major releases: enablement, release planning, adoption tracking, and post-launch iteration.

Reviewer Experience, Workflow Design & Compliance Defensibility

• Partner in lockstep with Product Design to deliver world-class UX for high-stakes review workflows and dense risk data.

• Define information architecture and interaction patterns that reduce cognitive load and surface decision-ready insights.

• Build compliance-ready workflows with auditability, traceability, evidence capture, collaboration, and defensible decision rationale.

• Incorporate domain requirements (e.g., AML/KYC-style operations; FinCEN-related workflows) and uphold quality across accessibility, performance, and consistency.

AI-Native Case Management

• Make every step AI-assisted and keep AI foundational to the end-to-end reviewer journey - not a standalone feature set.

• Partner with ML/Engineering to ensure AI experiences are trusted, explainable, measurable, and aligned with compliance expectations.

• Instrument and optimize AI impact via clear metrics (time saved, fewer steps, higher confidence, improved consistency).
  

What You Bring

• 5+ years PM experience owning complex, workflow-heavy SaaS products; proven ability to execute and lead cross-functionally in ambiguity.

• Strong design partnership and UX execution chops, especially for simplifying dense data into fast, accurate decisions.

• Domain experience in fraud/risk/compliance/investigations (or adjacent operational decisioning) and comfort working directly with enterprise customers.

• Data-driven: defines KPIs, instruments telemetry, and uses insights to prioritize and measure impact.

• Proven ability to ship AI-assisted UX/workflows in production (incl. human-in-the-loop) with strong communication and product judgment.

Preferred Qualifications

• Experience consolidating fragmented UIs into a unified platform experience.

• Familiarity with AML/KYC or related financial services compliance operations.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

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