Transforming Omnichannel
Director of CRM and Lifecycle Marketing
Location
United States
Posted
7 days ago
Salary
$155K - $175K / year
Seniority
Lead
Job Description
Job Requirements
- 8+ years in CRM, lifecycle, or retention marketing
- At least 2 years in a leadership role
- Deep expertise in messaging automation platforms (Iterable, Twilio SendGrid preferred)
- Familiarity with HTML/templating (Liquid/Handlebars)
- Exceptional writing and presentation skills
- Passion for helping people with chronic conditions
Benefits
- Professional growth opportunities
- Flexible work arrangements
- Innovation culture
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Customer Success Manager enhancing waste management operations for municipalities and haulers
CRM & Web Operations Manager overseeing digital channels for beverage company
Client Engagement, Insights Specialist
NPS PrismNPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work. NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including: Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities Retail: Coverage across Grocery and Home Improvement experiences in the US Telecom: CX insights for Telco, Internet, and Streaming across the US Utilities: US Utility industry insights for Electricity, Gas service Wealth: Wealth Management data for US and Canada, Retirement insights for US Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change. To learn more visit https://www.npsprism.com/
The specialist will generate insights from a robust dataset, manage daily client interactions, and partner with the Senior Client Engagement Manager to build client-ready materials communicating CX insights. Key duties include analyzing large datasets, crafting compelling stories, supporting data extractions, managing the client request backlog, and supporting client onboarding and adoption.
Service Delivery Manager- Evive
bswiftHelping companies be ready for all their benefits needs, today and tomorrow.
This role is directly responsible for ensuring an exceptional client experience by managing the implementation and ongoing delivery of the Evive personalization platform, configuring settings based on client benefit structures and data. Key duties include serving as the primary client contact for support, resolving inquiries related to data and platform logic, and coordinating testing and quality assurance for client-specific configurations.
