• Own end-to-end field operations planning and delivery, defining scope, building schedules and operating cadences, aligning parts/logistics readiness, and ensuring on-time, high-quality completion of deployments, retrofits, and maintenance/repair work across the fleet. • Own day-to-day hardware field operations execution, including daily triage, dispatch, routing, escalations, and quality follow-through across deployments, retrofits, and maintenance/repair tickets to maximize fleet uptime and SLA adherence. • Partner closely with Program Managers and the Quality team to close the loop between field execution and product quality—bringing back field insights, failure patterns, and observations to flag emerging issues, improve troubleshooting, and drive corrective actions—ensuring high-quality outcomes across both technician work and real-world fleet performance. • Lead continuous improvement by analyzing operational performance and implementing policies, procedures, and systems that improve throughput, quality, and consistency across field workflows. • Own operational tooling readiness and adoption at scale to implement, standardize, and continuously improve workflows across ERP/CMMS platforms and field execution tools, enabling technician self-service, ensuring data quality, and driving consistent field execution as fleet volume grows. • Establish and uphold operational rigor through documentation, crafting scalable SOPs, playbooks, and standardized procedures for deployments, retrofits, and maintenance/repair operations to enable repeatability and capability building. • Lead operational analytics and KPI management, capturing and analyzing trends related to repairs, manpower allocation, ground-time, repeat issues, and non-routine activities to surface insights and drive corrective actions. • Closely track and manage operational costs across all field execution, identify spend trends, and drive actionable cost-efficiency improvements. • Directly own resource allocation and execution models—staffing, routing, capacity planning, and schedule optimization across maintenance, deployment, and retrofit programs to ensure SLA performance, quality, and cost efficiency. • Ensure compliance and safety adherence across field operations, including safety protocols, retailer site requirements, and company policies. • Be a flex player: priorities evolve quickly in a fast-paced environment; you will lean into ambiguity, step into new problem spaces, and deliver practical solutions with urgency and ownership.