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Role Description

The Senior Associate, Live Operations Parcel Strategy & Operation will own the day-to-day operations supporting the team that is our first line of support for our sortation and transportation network. They will work with both internal and external stakeholders to manage site operations and live escalations in direct partnership with our Regional and transportation leaders. This role reports directly to the Manager, LiveOps. We expect this role to be up to 20% travel, with primary focus on supporting a geographically separated and diverse LiveOps team in a remote capacity.

You’re excited about this opportunity because you will…

• Own: Oversee the live, tactical operations of 60+ locations and associated transportation lanes across a national hub and spoke network, ensuring all site processes run smoothly, efficiently, and safely across a heavily externalized partner network.
• Strategize: Design, build, and execute data-based alerting to inform larger scale initiatives and where resources may need to be diverted live to improve quality outcomes.
• Delight customers: Work cross-functionally with central teams to ensure your team is prioritizing initiatives to ensure customers the best experience on each and every order and your team is equipped with the tools, resources, and support needed to achieve these goals.
• Be Flexible: Core hours may shift based on business needs and operational availability will provide opportunities to interface with central and ground teams across the network supporting 24/7 operations.

Qualifications

• You solve problems from first principles.
• You’re unafraid of ambiguity.
• You’re analytical with excellent Excel / Google Sheets / data analysis skills.
• You’re a proven leader with 3+ years of leadership experience in an operations-heavy environment.
• You can flex between live escalations and day-to-day operational details.
• You act like an owner, taking initiative to drive incremental improvement.
• You have 2-4+ years’ experience in on-the-ground warehousing or logistics, preferably in the 3PL space.
• You have familiarity with SQL or data manipulation to draw conclusions.

Requirements

• If internal, you qualify for internal mobility guidelines.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance.
• Family-forming assistance and a mental health program.
• Flexible paid time off/vacation for salaried roles.
• Vacation accrued for hourly roles at about 1 hour for every 25.97 hours worked.