FMX is a leading provider of maintenance management solutions that help organizations accelerate operational excellence.
Customer Outcome Manager, SMB
Location
United States
Posted
6 days ago
Salary
$68K / year
Job Description
Job Requirements
- A proven knowledge of the FMX software
- Experience in Microsoft Office, specifically Microsoft Excel
- The ability to build and nurture relationships
- The ability to effectively communicate with customers, while empathizing and understanding what success means to them
- An understanding of when to proactively reach out to customers
- Proficient in the basics of Salesforce data schema and configuration
- The ability to be flexible and occasionally work outside of our FMX standard operating hours
- Strong communication skills and the ability to build rapport with customers and executives
- An innovative way of thinking to creatively solve problems
- A positive, customer-centric attitude
- Self-motivation and time management skills
- Commitment to continuous improvement and are coachable
- Effective presentation and negotiation skills
- A match with our core pillars: Integrity, Teamwork, and Excellence
Benefits
- 100% company-paid health, dental, vision, long and short term disability, and life insurance.
- Work from home: At FMX we are remote first, but you’re welcome to use our office as you need.
- Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
- Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
- Flexible Schedule: We offer a flexible schedule to help you manage personal appointments.
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