NICE

Make experiences flow.

Senior Client Services Project Manager, CX

Project ManagerProject ManagerFull TimeRemoteTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCloudPMP

Job Description

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall). • Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms. • Develop detailed project plans aligned with the SOW. • Lead multiple projects concurrently. • Track action items and enforce accountability across stakeholders. • Identify and mitigate risks early. • Report on Project Financials, including revenue forecasting and recognition. • Lead post-project evaluations. • Communicate clearly and regularly with all stakeholders. • Foster a culture of collaboration and excellence.

Job Requirements

  • University/Bachelor’s degree, with PMP Certification
  • Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment.
  • Proven track record managing multiple projects.
  • Comfortable working with technical teams.
  • Experience serving as the primary client contact.
  • Skilled in developing and maintaining detailed project plans.
  • Proactive in managing risks and escalations.
  • Highly organized and detail oriented.
  • Proficient in MS Project, Jira, Asana, or Smartsheet.
  • Must be authorized to work in the US or Canada.

Benefits

  • This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
  • This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

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