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Job Description

Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as a SSDI Advocate Liaison!

We are looking for a great communicator who wants to use their voice to provide compassionate assistance to people when they need it most. Advocate Liaisons provide vital education and guidance to individuals seeking help obtaining Social Security disability (SSDI) benefits, many of whom have been out of work due to illness or injury for an extended period. They may be anxious or frustrated about applying for benefits that mean so much to them and their family – this is where our advocacy team comes in!

As an Advocate Liaison, you will assist our team of Client Advocates while gaining hands-on experience handling client calls, answering their questions, and helping manage SSDI claims. By learning the intricacies of the disability claims though this process and demonstrating the necessary skills to succeed as a Liaison, you will become well-equipped to walk alongside clients and independently manage your own caseload after the training period concludes.

This involves building trust with clients, in addition to providing the expertise and support they need. Many are going through difficult times, and their medical conditions may make it more difficult for them to hear, communicate, or comprehend information about their claim. Advocate Liaisons have the valuable opportunity to use their talents to not only move clients forward with Brown & Brown, but also to help alleviate some of the stress they may feel about this key stage in their life.

WHO IS RIGHT FOR THE ROLE:
To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

Listen with compassion & empathy.

• Provide patient, passionate customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently

• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone

• Complete applications and other key claim documents thoroughly and comprehensive

• Support our client advocacy team by building positive, trusting relationships

Be a confident decision-maker.

• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience

• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate

• Effectively manage an assigned phone queue & multi-task

OTHER ESSENTIAL DUTIES & QUALIFICATIONS:

• Proven ability to maintain confidentiality and discretion

• Strong telephony skills, contact or call center experience a plus (inbound and outbound)

• Superb typing skills, data entry and accuracy

• Bachelor’s degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, Human Services, Social

Work, or related field preferred

• High volume inbound telephony contact center experience preferred

• 1-2 years' experience in Social Security or insurance intake is a plus

• Salesforce experience preferred

BENEFITS & PERKS:

• Remote or in-office work opportunity available

• $18/hr hour

• 40 hrs / M-F 9am - 6pm EST

• Paid Training - Hire Date Scheduled for April 21st.

• Comprehensive medical, dental, and vision coverage

• Access to covered mental health resources

• A competitive 401k match.

• Employee Stock Purchase Program available to all teammates

• Tuition reimbursement & student loan repayment assistance

• Generous paid time off plan

• Joining a culture of caring that values diversity of thought and background

• Regularly scheduled team meetings and one-on-one development time with your leader

Pay Range

18.00 - 18.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.